Claims handling solution

The end-to-end toolbox, from FNOL to full decision-making

Every claim process is unique. Our modular platform adapts to your specific needs - with as much handler involvement as you choose to keep.

01 — Integrations

From no-code modules to APIs, we connect the way you want

Not every CMS can field a live API call — nor does every dev team have bandwidth. Ellis works with your stack, from SFTP feeds, browser-based portals, to email handoffs.

All supported integration methods
API calls with your CMS FNOL front-end API Email forwarding Ellis-hosted claim form Browser-using script Daily SFTP Webhooks Automated email routing Direct email to claimant Handler portal for edge cases Email report to your CMS Embedded in your CMS Handler portal for feedbacks
02 — FNOL

AI-first intake that captures clean, complete claims at the first touch.

Optional, modular FNOL components — document verifiers, intake facilitators, reminder generators — across every channel your claimants use.

Claim form · CLM-2026-09234 Step 2 of 4 — Documents
Please upload your supporting document
Drop file or click to upload
medical_report.pdf
2.4 MB · PDF
Document verified — claim may proceed
Document Verifier
Waiting for document…
Analysing document…
Doctor name listed
Matches official format
Dates are readable
Incident clearly described
03 — Claims analysis

50+ specialised agents performing every check a senior handler would.

Each agent owns one part of the analysis: evidence validity, coverage interpretation, fraud detection, outcome generation. Together, they assemble a complete recommendation.

Travel cancellation
Flat tire
Phone theft
Pet
Glass breakage
Extended warranty
Personal accident
Baggage loss
Evidence analysis
✓ Invoice found
✓ Proof of cancellation
⚠ Medical report missing date
• • •
Coverage analysis
✗ Trip duration breach
✓ No pre-existing condition
⚠ Value above yearly max
• • •
Fraud
✓ Images not AI-generated
✓ Documents not forged
✓ Policy activation OK
• • •
Claims outcome
✓ Decision summarised
✓ Email generated
⚠ Handler approval requested
• • •
04 — Follow-ups with claimants

Automated back-and-forth with claimants — in your voice, on your channels.

When the engine needs more information, it asks for it directly — and re-ingests the response back into the decision flow. No handler intervention required for routine clarifications.

05 — Claims outcome

We don't stop at recommending — we close the loop.

Each resolved claim is routed by an AI agent: straight-through to the claimant on explicitly whitelisted case types, or into a handler approval portal by default. CMS is synced in both paths.

See the engine run on your data model.

30-minute call with the founders. We'll do a live walkthrough on a line of business of your choice.

Talk to the founders